In short: Hatty AI provides AI automation for businesses in Augusta, GA and across Richmond County (consolidated with the City of Augusta since 1996). We are a GoDaddy Recommended Agency Partner with 500+ clients served, working remote-first from Cibolo, Texas.
Challenges Augusta businesses face, and how Hatty AI helps
Local challenge 1
Cyber-focused military base raises contractor expectations
Fort Gordon employs about 29,252 people and NSA Georgia about 6,000, and DoD contractors in the area are subject to the CMMC rule that began phasing into contracts on November 10, 2025. Source: kpmg.com
How Hatty AI helps: We build AI workflows inside the boundary your contracts allow, with approved models, access controls and audit logs, so automation never pulls controlled data out of scope.
Local challenge 2
City systems were frozen by a 2023 attack
A ransomware group claimed responsibility after the City of Augusta's computer systems came to a standstill on May 21, 2023, and officials said all systems were functional again by July 14. Source: wrdw.com
How Hatty AI helps: We build AI automations with security first: scoped permissions, MFA, logging and human approval on sensitive actions, so automation never becomes a new way in.
Local challenge 3
Large medical district concentrates patient data
Augusta University Health employs 5,341 people and the surrounding Medical District over 25,000, so practices and suppliers in the area handle a heavy flow of regulated health information. Source: en.wikipedia.org
How Hatty AI helps: We automate intake, reminders, insurance checks and follow-up calls with AI agents that only send patient information to HIPAA-eligible systems, giving front-desk staff hours back each week.
AI automation in Augusta: what's included
- AI SDR agent for your website chat, phone line and text messages, connected to your CRM and calendar
- Workflow automation for intake, quoting, scheduling, reminders and follow-up
- AI receptionist and missed-call text-back
- Business intelligence dashboards that pull from your CRM, accounting and operations tools
- Custom AI applications built on your own documents and data, with access controls and logging
What a successful engagement should improve
- Answer every call, chat and form in seconds, day or night
- Qualify leads and book appointments without adding staff
- Cut hours of data entry, intake and follow-up each week
- See revenue, pipeline and operations on one live dashboard
How we work
We start with discovery: the current environment, key workflows, who owns each system, and the business goal. From there we turn the highest-impact gaps into a prioritized plan, implement in stages you can measure, and document decisions and evidence as we go. After launch we keep measuring and improving, including testing which pages, messages and automations actually drive results.
For the full scope of this service, see AI automation & AI agents at Hatty AI, or browse everything we offer Augusta businesses.
Remote-first service with local coverage
Hatty AI serves organizations in Augusta, Georgia through a remote-first delivery model and coordinates on-site work when a project requires it and availability allows. Hatty AI's primary business location is in Cibolo, Texas.
