AI Automation & AI Agent Development in Boston, Massachusetts

Yes. For businesses in Boston, Suffolk County, we provide AI SDR agents that answer chat, phone and text and book appointments, workflow automation for intake, quoting and follow-up, and business intelligence dashboards. Work is delivered remotely from Cibolo, Texas, with on-site coordination when a project needs it.

Brigham and Women's, Dana-Farber, Mass General, Beth Israel Deaconess and Boston Children's are among the city's largest employers, and Boston receives the most annual NIH funding of any US city. We automate intake, reminders, insurance checks and follow-up calls with AI agents that only send patient information to HIPAA-eligible systems, giving front-desk staff hours back each week. As part of our AI automation work in Boston, that sits alongside AI SDR agents that answer chat, phone and text and book appointments, workflow automation for intake, quoting and follow-up, and business intelligence dashboards.

Much of Boston sits on filled land, and the city's 2019 climate plan projects between 2 and more than 7 feet of sea level rise by the end of this century. We set up an AI agent that answers calls, chats and texts from the cloud and posts status updates automatically, so customers still get answers and bookings when the office is closed by weather. As part of our AI automation work in Boston, that sits alongside AI SDR agents that answer chat, phone and text and book appointments, workflow automation for intake, quoting and follow-up, and business intelligence dashboards.

In August 2021 the Boston Public Library suffered a cybersecurity attack that caused a systemwide technical outage and paused public computers and printing. We build AI automations with security first: scoped permissions, MFA, logging and human approval on sensitive actions, so automation never becomes a new way in. As part of our AI automation work in Boston, that sits alongside AI SDR agents that answer chat, phone and text and book appointments, workflow automation for intake, quoting and follow-up, and business intelligence dashboards.

Boston's economy is led by 4 sectors: Teaching hospitals and medical research; Universities (over 42,600 employed); Biotech and life sciences; Finance (Fidelity, State Street, TIAA). For these businesses the first automations are usually lead response, intake, scheduling and follow-up, then dashboards built from the systems each one already uses.

Boston is the capital of Massachusetts and its largest city, with 675,647 residents in the 2020 census. Its economy is led by finance, healthcare, universities and biotech, with Fidelity Investments and State Street headquartered there and teaching hospitals such as Mass General and Brigham and Women's among the top employers. In that market the business that answers first and follows up fastest usually wins the customer, which is exactly what AI agents and automation do without adding staff.