In short: Hatty AI provides AI automation for businesses in Charleston, SC and across Charleston County (part of the city lies in Berkeley County). We are a GoDaddy Recommended Agency Partner with 500+ clients served, working remote-first from Cibolo, Texas.
Challenges Charleston businesses face, and how Hatty AI helps
Local challenge 1
Tidal flooding keeps hitting small businesses
By October 2020 Charleston had logged 53 flood events that year, and 65% of surveyed Lowcountry Local First members reported being affected in 2019, with 44% losing revenue. Source: postandcourier.com
How Hatty AI helps: We set up an AI agent that answers calls, chats and texts from the cloud and posts status updates automatically, so customers still get answers and bookings when the office is closed by weather.
Local challenge 2
Port plans around high tides
The Port of Charleston has preset plans for moving cargo during high tides, and flooding can disrupt shipping workflows. Source: postandcourier.com
How Hatty AI helps: We automate quoting, dispatch updates, proof-of-delivery paperwork and billing with AI that reads documents and emails, and build live dashboards for lanes, loads and margins.
Local challenge 3
Silicon Harbor tech sector competes for talent
The city's growing tech industry has earned the Silicon Harbor nickname, increasing demand for skilled IT staff. Source: en.wikipedia.org
How Hatty AI helps: We design and ship production AI: agents, retrieval over your own data, workflow automation and business intelligence dashboards, integrated with the systems you already run.
AI automation in Charleston: what's included
- AI SDR agent for your website chat, phone line and text messages, connected to your CRM and calendar
- Workflow automation for intake, quoting, scheduling, reminders and follow-up
- AI receptionist and missed-call text-back
- Business intelligence dashboards that pull from your CRM, accounting and operations tools
- Custom AI applications built on your own documents and data, with access controls and logging
What a successful engagement should improve
- Answer every call, chat and form in seconds, day or night
- Qualify leads and book appointments without adding staff
- Cut hours of data entry, intake and follow-up each week
- See revenue, pipeline and operations on one live dashboard
How we work
We start with discovery: the current environment, key workflows, who owns each system, and the business goal. From there we turn the highest-impact gaps into a prioritized plan, implement in stages you can measure, and document decisions and evidence as we go. After launch we keep measuring and improving, including testing which pages, messages and automations actually drive results.
For the full scope of this service, see AI automation & AI agents at Hatty AI, or browse everything we offer Charleston businesses.
Remote-first service with local coverage
Hatty AI serves organizations in Charleston, South Carolina through a remote-first delivery model and coordinates on-site work when a project requires it and availability allows. Hatty AI's primary business location is in Cibolo, Texas.
