In short: Hatty AI provides AI automation for businesses in Edinburg, TX and across Hidalgo County. We are a GoDaddy Recommended Agency Partner with 500+ clients served, working remote-first from Cibolo, Texas.
Challenges Edinburg businesses face, and how Hatty AI helps
Local challenge 1
March 2025 floods overwhelmed local drainage
Nearly 20 inches of rain fell on the Rio Grande Valley over March 26-28, 2025, and Hidalgo County's emergency coordinator called it a 100-year flood that drainage could not handle. Early estimates put damage above $100 million. Source: texastribune.org
How Hatty AI helps: We set up an AI agent that answers calls, chats and texts from the cloud and posts status updates automatically, so customers still get answers and bookings when the office is closed by weather.
Local challenge 2
County and federal offices concentrate in one city
Edinburg hosts most major Hidalgo County offices, including the courts, sheriff's office and county judge's office, as well as the Border Patrol Rio Grande Valley Sector headquarters. Contractors and vendors serving these agencies face public-sector security and records requirements. Source: en.wikipedia.org
How Hatty AI helps: We build AI assistants that answer common public or student questions from approved content, with human handoff, reducing phone and counter traffic.
Local challenge 3
Medical education is expanding the local health sector
UTRGV founded its College of Medicine and Health Affairs in 2016 and received preliminary accreditation from the Liaison Committee on Medical Education that October. Growing clinical training adds to the regional volume of patient records and compliance obligations. Source: en.wikipedia.org
How Hatty AI helps: We automate intake, reminders, insurance checks and follow-up calls with AI agents that only send patient information to HIPAA-eligible systems, giving front-desk staff hours back each week.
AI automation in Edinburg: what's included
- AI SDR agent for your website chat, phone line and text messages, connected to your CRM and calendar
- Workflow automation for intake, quoting, scheduling, reminders and follow-up
- AI receptionist and missed-call text-back
- Business intelligence dashboards that pull from your CRM, accounting and operations tools
- Custom AI applications built on your own documents and data, with access controls and logging
What a successful engagement should improve
- Answer every call, chat and form in seconds, day or night
- Qualify leads and book appointments without adding staff
- Cut hours of data entry, intake and follow-up each week
- See revenue, pipeline and operations on one live dashboard
How we work
We start with discovery: the current environment, key workflows, who owns each system, and the business goal. From there we turn the highest-impact gaps into a prioritized plan, implement in stages you can measure, and document decisions and evidence as we go. After launch we keep measuring and improving, including testing which pages, messages and automations actually drive results.
For the full scope of this service, see AI automation & AI agents at Hatty AI, or browse everything we offer Edinburg businesses.
Remote-first service with local coverage
Hatty AI serves organizations in Edinburg, Texas through a remote-first delivery model and coordinates on-site work when a project requires it and availability allows. Hatty AI's primary business location is in Cibolo, Texas.