In short: Hatty AI provides AI automation for businesses in Buffalo, NY and across Erie County. We are a GoDaddy Recommended Agency Partner with 500+ clients served, working remote-first from Cibolo, Texas.
Challenges Buffalo businesses face, and how Hatty AI helps
Local challenge 1
Blizzards take down power and shut business
The December 2022 storm brought 51.9 inches to the airport, caused 41 deaths in the Buffalo area and left 108,000 customers without power at times. Buffalo's driving ban lasted over five days and the airport closed for five days. Source: en.wikipedia.org
How Hatty AI helps: We set up an AI agent that answers calls, chats and texts from the cloud and posts status updates automatically, so customers still get answers and bookings when the office is closed by weather.
Local challenge 2
Hospital ransomware forced weeks of paper charting
Erie County Medical Center discovered a virus on April 9, 2017 and shut its network down. It refused a $30,000 ransom, spent nearly $10 million rebuilding and expected further monthly costs. Source: fiercehealthcare.com
How Hatty AI helps: We build AI automations with security first: scoped permissions, MFA, logging and human approval on sensitive actions, so automation never becomes a new way in.
Local challenge 3
Border and port heritage shapes freight firms
Buffalo sits on the Canada-U.S. border and became a Great Lakes port and rail hub. Logistics firms need paperwork and tracking systems that work across the border. Source: en.wikipedia.org
How Hatty AI helps: We automate quoting, dispatch updates, proof-of-delivery paperwork and billing with AI that reads documents and emails, and build live dashboards for lanes, loads and margins.
AI automation in Buffalo: what's included
- AI SDR agent for your website chat, phone line and text messages, connected to your CRM and calendar
- Workflow automation for intake, quoting, scheduling, reminders and follow-up
- AI receptionist and missed-call text-back
- Business intelligence dashboards that pull from your CRM, accounting and operations tools
- Custom AI applications built on your own documents and data, with access controls and logging
What a successful engagement should improve
- Answer every call, chat and form in seconds, day or night
- Qualify leads and book appointments without adding staff
- Cut hours of data entry, intake and follow-up each week
- See revenue, pipeline and operations on one live dashboard
How we work
We start with discovery: the current environment, key workflows, who owns each system, and the business goal. From there we turn the highest-impact gaps into a prioritized plan, implement in stages you can measure, and document decisions and evidence as we go. After launch we keep measuring and improving, including testing which pages, messages and automations actually drive results.
For the full scope of this service, see AI automation & AI agents at Hatty AI, or browse everything we offer Buffalo businesses.
Remote-first service with local coverage
Hatty AI serves organizations in Buffalo, New York through a remote-first delivery model and coordinates on-site work when a project requires it and availability allows. Hatty AI's primary business location is in Cibolo, Texas.